Ryanair has finished bottom of the annual airline survey for the sixth consecutive year.
The No1 ranked short-haul airline is tiny Channel Islands carrier Aurigny, which operates just nine aircraft, while the top-rated long-haul operator is Singapore Airlines. And its impressive score of 85 per cent is the highest of both categories though second-place Emirates’ score of 81 per cent is still noteworthy.
Singapore Airline
Emirates First class
The rest of the top five, meanwhile, comprises Swiss Airlines (80 per cent), Jet2 (75 per cent), Norwegian (73 per cent) and in fifth place is KLM with 72 per cent.
In third place is Qatar Airways with 80 per cent, fourth place goes to Cathay Pacific with 73 per cent and in fifth is KLM with an overall customer score of 70 per cent.
SHORT HAUL
Top
Aurigny – 81%
Swiss Airlines – 80%
Jet2 – 75%
Norwegian – 73%
KLM – 72%
Bottom
British Airways – 56%
Vueling Airlines – 54%
Wizz Air – 54%
Thomas Cook Airlines – 52%
Ryanair – 40% (worst overall)
LONG HAUL
Top
Singapore Airlines – 85% (best overall)
Emirates – 81%
Qatar Airways – 80%
Cathay Pacific Airways – 73%
KLM – 70%
Bottom
British Airways – 58%
Thomas Cook Airlines – 57%
Thomson/Tui Airways – 56%
United Airlines – 55%
American Airlines – 52%
